I have learned a hard lesson the past few months. The lesson I have learned is "buyer beware".
If you purchase something in advance and it says "no refund" ... that really means ... "no refunds". Even if the product you are buying takes forever to receive. Even if you are so completely upset/frustrated with how a business is handling their customer's ... it doesn't matter. There is nothing we can do but take the horrible communication/customer service. Nothing. And that is what's get's my goat. Why is there nothing as a consumer we can do? It's past the 30 day's with my bank to dispute the charge. It's past the 45 days to dispute the charge with paypal.
I really wouldn't be all that upset if the owner would have communicated or done all they could to ensure the product went out quicker.
Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.The hold up with my product is one specific item for this "kit". One simple solution to this whole situation would have been to subsitute the missing pieces and get the thing out the door.
So with my hands tied on getting a refund, the only thing I know how to do is spread the word if anyone asks my opnion on this "club". I am not the only upset one. There are many. Let's just say there are 10 of us that are upset (ok there are more, however let's use this as an example). Those 10 people are going to tell 7...so we are up to 70 people that are aware of bad business practices. Typically those 70 will tell 7 more people...guess what...hundreds of people are aware now.
So I'm tanted. I won't be purchasing from sites like this. Which is so sad that one person ruins it for many.
Everyone get's their just dessert. That is what I keep reminding myself when those of us that play by the rules get screwed.
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I hope you all have a great weekend! We are going to get our first snow fall of the year. This snow won't go away so I guess it means winter is upon us? Ick. I'm not ready. I can't wait already for summer and flip flops!